Services:
Restaurants
OBJECTIVES:
Organization of Restaurant – Front and Back:
- Prevent Defects
- Reduce Cycle Time
- Improve Customer Satisfaction/Retention
- Improve Employee Satisfaction/Retention
- Ambiance
- Mystery Shop
- Improve Market Penetration
- Increased Revenue
- Improve Market Development
- Improve Profit
- Implementation of mise en place
- Menu Development
Job Description
- Server
- Hostess
- Bartender Satisfaction/Retention
- Culinary Team
TRAINING:
Short History of Restaurant Service
- The origin of the restaurant
Restaurant Service Staff and Their Work
- Organization of the restaurant service
Preliminary Arrangements for Welcoming Guests
- Make Your Guest Feel Welcome
Service in the Dining Room
- Serving Techniques
Customer Service Training
Wine Service
- Serving Wine in Dining Room
Dessert Service
- Dessert & Coffee Service
Concepts of Guest Satisfaction
- How to increase and maintain.
- How to create a “seamless” restaurant.
Goals of Restaurant
- Increase covers/customers
- Increase market penetration
- Attain highest rating for food and service
OBJECTIVES:
Teach AAA Four Diamond Customer Service for Numerous Industries.