Services:
Hotels
OBJECTIVES:
Organization of Hotel – Front and Back:
- Prevent Defects
- Reduce Cycle Time
- Improve Customer Satisfaction/Retention
- Improve Employee Satisfaction/Retention
- Ambiance
- Mystery Shop
- Improve Market Penetration
- Improve Market Development
- Improve Profit
Job Description
- Front Office
- Housekeeping
- Maintenance
- Accounting
- Sales & Catering
- Manager
TRAINING:
Short History of Hotel Service
- The origin of the hotel
Hotel Service Staff and Their Work
- Organization of the hotel service
Preliminary Arrangements for Welcoming Guests
- Make Your Guest Feel Welcome
Service in the Hotel
- Customer Service Techniques
Customer Service Training
Concepts of Guest Satisfaction
- How to increase and maintain.
- How to create a “seamless” hotel.
Goals of Hotel
- Increase occupancy
- Increase market penetration
- Increase average rate
OBJECTIVES:
Teach AAA Four Diamond Customer Service for Numerous Industries.