Waxler Hospitality




Organization of Hotel – Front and Back:

  • Prevent Defects
  • Reduce Cycle Time
  • Improve Customer Satisfaction/Retention
  • Improve Employee Satisfaction/Retention
  • Ambiance
  • Mystery Shop
  • Improve Market Penetration
  • Improve Market Development
  • Improve Profit

Job Description

  • Front Office
  • Housekeeping
  • Maintenance
  • Accounting
  • Sales & Catering
  • Manager


Short History of Hotel Service

  • The origin of the hotel

Hotel Service Staff and Their Work

  • Organization of the hotel service

Preliminary Arrangements for Welcoming Guests

  • Make Your Guest Feel Welcome

Service in the Hotel

  • Customer Service Techniques

Customer Service Training

Concepts of Guest Satisfaction

  • How to increase and maintain.
  • How to create a “seamless” hotel.

Goals of Hotel

  • Increase occupancy
  • Increase market penetration
  • Increase average rate


Teach AAA Four Diamond Customer Service for Numerous Industries.